7 Best Contact Management Software for All Businesses [2025]

If you’re reading this, chances are you’re not completely satisfied with your current contact management system. Perhaps, you’re curious about what else is out there. Either way, you’ve come to the right place!

In this article, we’re going to explore the best contact management software options available in the market today. Whether you’re looking to streamline your processes, improve customer relationships or simply find a more user-friendly system, we’ve got you covered.

What is contact management software and why do you need it?

Contact management software helps businesses organise, manage and track interactions with their leads, prospects and customers. It acts as an assistant that records, stores and manages all your contacts. Here’s a quick overview of what it can do for you:

• Centralised database: Stores all your contact information in one place, making it easy to access and update

• Interaction tracking: Keeps a record of all communications with each contact, including calls, emails and meetings

• Customer insights: Helps you understand customer preferences, allowing you to tailor your interactions accordingly

• Automation: Sets reminders and automates follow-up tasks so you can interact with your contacts on autopilot

• Data security: In a CMS, you control the access to sensitive contact data, thus safeguarding it against any breaches

If you’re looking for a deeper dive into why contact management systems are essential and how to choose the best one, check out our detailed article here: How to choose the best contact management software

Now, let’s explore the seven best contact management software solutions you can buy today, along with their pros and cons and pricing.

The 7 best contact management system – a comparison table

If you’ve already gone through the previous article and have a solid grasp of the features of contact management tools and the factors to consider before making a decision. Here’s a quick comparison table of all the contact management software mentioned in this list:

7 best contact management system – detailed overview

1. Telecrm

Telecrm is one of the most budget-friendly phone-based sales CRM and contact management tool designed in India for medium and small businesses. You can store unlimited contacts, manage them throughout the pipeline and track every customer interaction from one central hub! 

Features it is known for

• Multi-channel communication: Integrates WhatsApp, SMS, email and phone calls, ensuring all interactions are centralised

• Automation: Handles repetitive tasks such as follow-up reminders, lead capturing from multiple platforms (like Google Ads, Facebook Ads, Justdial, etc.) and workflow automation

• Security: Offers robust data security with user roles and permissions to control contact access

• Interaction tracking: You can track the entire interaction history — from call recordings, WhatsApp messages and emails to follow-ups scheduled and undertaken

• Custom fields: You can customise fields like name, email, phone number and any field unique to your business, e.g., a lead field for an insurance business would be ‘Married’ or ‘Unmarried’ 

• Reporting and analytics: Provides detailed reports and leaderboards to track performance, conversion rates and other key metrics

Pros

• It’s intuitive so even team members who aren’t tech-savvy can use it without any difficulty

• More affordable than most offerings available in the market while at the same time providing the same features 

• Best in-class customer support through calls, Zoom and even a WhatsApp group for that can resolve all your queries as long as you are subscribed

Cons

• Not an email marketing platform, you’ll have to integrate with third-party platforms

• Focuses on lead and customer management, not stakeholder (other business contacts) management

Pricing

Unlike other CRMs, TeleCRM doesn’t follow a tiered pricing model. It has just one user plan that offers all its features under that plan.

• Quarterly: ₹1049 per user per month

• Annual: ₹749 per user per month

2. HubSpot

HubSpot is a cloud-based CRM (customer relationship management) platform that offers a suite of tools for not just contact management but also marketing, sales, content management and customer service.

It is an all-in-one solution that lets you integrate your social media, create landing pages and manage all types of contacts — be it leads, customers or other business stakeholders.

Features it is known for

• Contact management: Stores up to one million contacts and manages detailed activity logs for each

• Email marketing: You can create, send and analyse email campaigns with customisable templates

• Lead management: Track and manage leads through a customisable pipeline, with features like lead scoring and routing

• Sales automation: Automate sales processes with tools like task management, email sequences and follow-up reminders

• Reporting and analytics: Access in-depth reports on contacts, customer behavior and marketing effectiveness

• Social media management: Manage and track social media interactions directly from the platform

• Content Management System (CMS): Build and manage your website and blog with built-in SEO tools, headless CMS, and content creation features

• Integration: Over 1,500 integrations are available with popular tools like Gmail, Outlook, Slack and more

Pros

• Hubspot is a free contact management software with premium paid plans large companies

• Contact management is just one aspect — it’s a comple 

Cons

• Paid plans are costly

• No workflow automation in the free plan

• Certain features aren’t available in the free plan. For example, you can only create five custom templates and fields and only one meeting can be scheduled at a time.

Pricing

Hubspot has four different plans. The free forever version is best suited for contact management needs. Go for the premium plans only if you run a big company with complex workflows and processes.

• Free forever plan

• Starter: $20 per month per seat

• Professional: $100 per month per seat

• Enterprise: $150 per month per seat

3. Pipedrive

Pipedrive is primarily known for its pipeline management capabilities with intuitive dashboards for sales teams to take better stock of their entire sales process. You can create (and update) in-depth contact profiles and track every interaction.

So, if you’re looking for customisable sales pipelines with an easy to use interface, Pipedrive should be your go-to option.

Features it is known for

• Visual sales pipeline: Provides a clear view of your entire sales funnel with Kanban boards and drag-and-drop dashboards, making it easy to update and manage contacts

• Contact management: Store detailed profiles and chronological timelines of interactions for each contact

• Team collaboration: Your team can collaborate on deals and share updates with other team members

• Activity reminders: Schedule reminders for follow-ups and other important sales activities

• Revenue forecasting: Predicts sales volume and revenue based on your pipeline

• LeadBooster: A tool to capture more leads using chatbots, web forms and live chat

• Smart docs: Centralised document handling for creating and tracking quotes and contracts

Pros

• Intuitive interface that’s easy to set up and navigate

• Highly customisable to fit specific business needs

• 400+ integrations are available. You can even create custom integrations using API and the developer’s platform

Cons

• There is no free plan

• It’s geared more towards sales than contact management

Pricing

Pipedrive has five pricing plans. The Essential plan suits a small sales team with a contact list of about 3000; if you have more contacts, you’ll need the Advanced plan.

• Essential: $12 per user per month (billed annually) – Basic lead and contact management, 400+ integrations and multi-language support

• Advanced: $24 per user per month (billed annually) – Email sync, automation builders and advanced integrations

• Professional: $49 per user per month (billed annually) – Advanced reporting, contract management and AI tools

• Power: $59 per user per month (billed annually) – Project planning, advanced permissions and phone support

• Enterprise: $79 per user per month (billed annually) – Enhanced security, unlimited customisations and full feature access

4. Freshworks

Like Hubspot, Freshworks offers a suite of products for sales, marketing and customer support. You can even set up and deploy chatbots for automated communication with contacts. Its CRM, Freshsales, offers a free forever plan for up to 3 users for contact and account management.

Features it is known for

• Freddy AI: Helps with lead scoring, contact insights and customer interactions. Freddy AI can automate repetitive tasks and provide predictive analytics on sales

• Customer-for-life cloud: You can combine sales and marketing functionalities to provide a 360-degree view of customer interactions

• Auto-profile enrichment: Automatically updates contact profiles with publicly available data, saving time and ensuring accurate information

• Omnichannel communication: Supports multiple communication channels including email, phone, chat and social media, all integrated into one platform for seamless interactions

• Mobile app: Access CRM features on the go, including offline mode, ensuring continuous productivity

Pros

• Free plan is the most optimum if all you have to do is store, manage and interact with contacts through phone calls

• Personalised onboarding and availability of 24/5 support even for free users

Cons

• Limited integrations

• Advanced customisation options are available only in higher-tier plans

Pricing

Freshworks CRM or Freshsales has four plans:

• Free plan: Includes contact management, chat widget, built-in dialer and custom lifecycle stages to align your customer journey stages with your sales process

• Growth plan: ₹749 per user per month (billed annually) – Includes essential features like contact management, visual sales pipeline, lead scoring and workflow creation

• Pro plan: ₹3,239 per user per month (billed annually) – Adds advanced features such as multiple sales pipelines, AI-powered deal insights, territory management and advanced customisation options

• Enterprise plan: ₹4,899 per user per month (billed annually) – Provides all Pro features plus custom modules, advanced reporting, sales forecasting and dedicated account management

5. Monday Sales CRM

Monday’s Sales CRM is a contact management platform to manage contacts, interactions via emails and telephony, and workflows through a visual and intuitive interface. It has four specialised solutions: Monday Sales CRM (for contact management), Monday Marketer, Monday Projects and Monday Dev.

So if you’re looking to shift your dev, marketing and project management and contact management to a connected interface, Monday is what you should go for.

Features it is known for

• Customisable workflows: Design workflows tailored to your specific sales processes, ensuring the CRM adapts to your business needs

• Visual dashboards: You can customise the dashboard with various options including Kanban, Gantt and calendar boards to track progress and identify bottlenecks​

• Integration: Seamlessly integrates with tools like Slack, Gmail, Zoom and Mailchimp, centralising sales data and communication​

• Automations: Automate repetitive tasks with if/then logic to reduce manual effort and ensure consistency​

• Collaboration tools: Features like shared boards, file management and a robust mobile app support team collaboration and real-time updates​

• Reporting and analytics: Generate detailed, customisable reports to track key performance metrics and gain insights into sales activities​

• Workdocs: Collaborate in real time on documents, and integrate them with boards and dashboards to create seamless workflows​

Pros

• Unlimited contacts in all the plans

• You can give read-only access to selected data to unlimited users

• Intuitive dashboard with drag-and-drop customisability

Cons

• No automation in the free and basic plans

• While Monday integrates with various tools, some users have experienced syncing problems when importing contacts from other platforms

Pricing

Monday offers four plans:

• Basic CRM: $12 per seat per month (billed annually). This plan includes unlimited contacts, boards, customisable pipelines and lead and contact management templates

• Standard CRM: $17 per seat per month (billed annually). This plan includes all the features of the Basic CRM plan, plus email integration with Gmail and Outlook, activity management, quotes and invoices, and custom CRM automations (250 actions per month)

• Pro CRM: $28 per seat per month (billed annually). This plan includes all the features of the Standard CRM plan, plus sales forecasting, email templates with custom parameters, email tracking and mass email deployment

• Enterprise CRM: The pricing for this plan depends on your requirements; offers advanced customisations to cater to your specific needs

6. Zoho CRM

Zoho is a complete ERP system with multiple products catering to all types of businesses. So whether you need to optimise sales or customer support or develop custom features in the CRM, Zoho does it all. It even has a product that caters to small businesses called Bigin which is relatively cost effective as well. 

Features it is known for

• Unified contact view: See the interaction history (calls, emails, etc.) for each contact in one place.

• Segmentation & insights: Group contacts by key details, and get data-driven insights with Zia AI.

• Highly secure: Ensure your contacts are stored safely with data with encryption and access controls to ensure your contacts are stored safely.

• Telesales management: Normally in India, you either call or send an SMS, a WhatsApp message or an email. With Zoho, you can do everything from one dashboard.

• Social media integration: With Zoho, you can even integrate Facebook and X (formerly Twitter) to interact with contacts from within the CRM software

• Record meetings: You can record meetings with customers using the check-in feature on the mobile app, allowing you to log interactions with contacts and notify colleagues about the meeting

Pros

• Zoho contact management software offers a free forever version, allowing you to explore its contact management capabilities and determine if it suits your business needs

• You can collaborate effortlessly with your team directly from the dashboard by creating groups and tagging relevant team members, enhancing communication and coordination

Cons

• The abundance of features could be overwhelming for your team

• If contact management is your major use case and you don’t have much to do with automation, then Zoho might be a little too comprehensive for your business

Pricing

Zoho CRM has four pricing plans:

• Free plan: Supports up to three users with essential CRM features

• Standard plan: ₹800 per user per month (billed annually) – Includes sales forecasting, multiple sales pipelines, lead scoring and more

• Professional plan: ₹1,400 per user per month (billed annually) – Adds features like inventory management, Google Ads integration and automated workflows

• Enterprise plan: ₹2,400 per user per month (billed annually) – Provides advanced AI capabilities, territory management and custom functions

• Ultimate plan: ₹2,600 per user per month (billed annually) – Offers enhanced feature limits, deeper AI capabilities and advanced customisation options

Try the free plan first to assess how well Zoho is able to fulfil your use cases, then you can decide whether to scale to the Standard plan. And go for the Professional plan only if you have a large team and complex workflows that need to be automated. Otherwise, for contact management, the Standard plan is the best.

7. Leadsquared

LeadSquared CRM is an Indian sales contact management software designed to for both businesses in India and abroad. It helps businesses manage leads, keep track of customer interactions, and securely store and manage contacts.

Features it is known for

• Lead management: Automatically captures leads and contacts from multiple sources like websites, ads and social media

• Sales automation: Automates repetitive tasks such as lead distribution, follow-ups and reminders, allowing sales teams to focus on closing deals

• Field force automation: Provides mobile capabilities for field agents, including GPS tracking, meeting logging and offline functionality

• Customisable reports: Offers detailed analytics and customisable reports to track sales performance and marketing effectiveness

• Integration capabilities: Seamlessly integrates with third-party applications such as Google Workspace, Microsoft Teams and various telephony systems

Pros

• Comes with an easy-to-use mobile app so you can work on the go

• An end-to-end lead management system for all your contact management needs

Cons

• Some users report slow response times and the need for more robust customer support 

• No free plan

• Costly if contact management is what you are looking for. The other options in this list are cheaper and work just as well for contact management

Pricing

Leadsquared offers 3 pricing plans:

• Lite plan: ₹2500 per user per month (billed annually) – Includes basic contact management, CRM functionalities and essential sales automation tools

• Pro plan: ₹5000 per user per month (billed annually) – Offers advanced contact management, sales automation, marketing automation and additional customisation options.

• Super plan: Custom – Provides all pro features plus enhanced automation, advanced analytics and much more

If you need an application for lead management that comes with a mobile app equipped with geo-tracking, then Leadsquared might be the best option for your business. 

Conclusion

Now that you’ve got the list of the best contact management software, it’s time you take the next step. Try out, time permitting, the free trials of some of these products. If you’re strapped for time, visit trusted software review sites like G2, Capterra and/or Play Store/App Store reviews to get a better picture, and then make a decision.

If Telecrm has piqued your interest, book a live demo today to see it in action!