Are your customers frustrated with waiting for your response while you’re stuck manually searching for flight or hotel availability, package details and quotations? Are you tired of managing payments, itineraries and partnerships without a proper system? Or even worse, you are losing leads just because you are unable to handle customer queries and responses swiftly?
Whether you own a travel agency or a destination management company (DMC), keeping track of your customers’ preferences and booking reservations is a hassle if you don’t have an organised system in place. That is where travel agency software will help your business automate almost everything from online flight reservations and hotel bookings to post-trip follow-ups.
But first, let’s see what travel agency software is.
It is a specialised tool used for running your entire business operations on automation, from lead generation to handling inquiries and sending personalised quotations on WhatsApp to complying with travel regulations and insurance requirements. Making every communication between you and your customers easier and business operations much smoother and more streamlined.
If the definition isn’t enough to convince you, take a look at the benefits it offers and see how it can make your travel business more efficient.
Fully automate your mundane and repetitive tasks that take away your valuable time, like manually handling bookings or creating multi-day itineraries for multiple clients, flights and hotels.
Give yourself and your travel agents more time to focus on higher-priority work — like crafting amazing travel experiences for your clients. No more worrying about missing any confirmations or sifting through emails.
Imagine a system that centralises all your data coming from different suppliers in one dashboard so you no longer have to jump between multiple platforms just to track a single inquiry.
A travel agency management system makes the job easy for you by doing that. It automates bookings, creates itineraries and manages all your inventory in one place. Moreover, waterpark booking software, hotel reservations, tour bookings, and flight confirmations can all be integrated, saving you time and reducing errors. Now, checking your client’s bookings will be much easier for you.
Every traveller has unique needs and your agency should be equipped to cater to them effortlessly. An automated, customisable system allows you to tailor itinerary creation, incorporate dynamic pricing, and offer personalised tour add-ons with ease. This flexibility ensures you can provide tailored travel experiences to your customers while maintaining efficiency and accuracy.
Providing your customers with a positive experience that they have never had before is exactly the thing that will make your business stand out. But how do you provide this experience to your customers? One way is by having complete automation in your business operation that otherwise used to take a lot of your customers’s valuable time:
Get live chat support and provide answers to repetitive inquiries instantly
Run a chatbot with buttons for your drip marketing campaigns
This will help improve the customer retention rate and enhance your business’s reputation in the market. Not only that, but this will also make your customers trust your brand by providing them with a smooth experience.
Your operations should run smoothly so that you spend less time fixing mistakes and more time booking trips for your clients. Efficient operations will reduce all booking errors, resulting in faster services that will increase your sales and profits.
Plus, with dynamic pricing, cross-selling and up-selling, you can boost your earnings effortlessly — whether it’s suggesting hotel or room upgrades, adding travel insurance or offering exclusive experiences. This will help further boost your revenue streams and increase your chances of making your business profitable and scalable.
Running a business comes with countless small tasks that drain both your time and money. You can automate processes like invoicing and payment tracking, which not only reduces manual errors but also lowers operational costs.
And cutting costs isn’t just about spending less — it’s about investing wisely. With automation, you can avoid costly mistakes like double bookings or incorrect pricing. The result? Smoother operations, fewer expenses and more profit for your business.
Travel agency software isn’t just about booking trips — it enhances every aspect of your business operations. Here are several use cases that showcase its impact:
Everybody wants to turn their one-time customers into lifelong clients, and the only way to do that is to make them feel valued. And how can you do that? Remembering their favourite destination or sending a discount on their anniversary trip but remembering every traveller’s preferences and past trips is humanly impossible — unless you have a CRM built for a travel agency like us (Telecrm).
With a travel CRM software like Telecrm, you can:
Store customer details – Keep track of your customer’s travel history, preferences and budget effortlessly with travel agency software. Our software records every conversation you have with clients, including WhatsApp messages and even tracks which campaign brought in the leads.
Assign leads efficiently – All client inquiries from multiple touchpoints, including calls, website forms and social media, get assigned to the right agents for faster and more efficient responses.
Create personalised offers – With WhatsApp API, you can send tailored travel deals to customers based on their past bookings and preferences, turning them into loyal clients.
Automate follow-ups – Set automated reminders to timely check-ins with potential customers and increase your chances of converting inquiries into bookings
Managing bookings isn’t just about confirming reservations but also about modifying any changes, managing cancellations efficiently and having proper conversations with all the parties involved. This will be very hectic for you as you have to manually check their records and alter them accordingly but with an automated system, you can:
Quickly confirm your client’s bookings through an online booking engine
Easily handle itinerary changes, upgrades, and reschedules without checking the records manually
Process cancellations efficiently with automated refund calculations and policy enforcement
Having to customise the travel package according to the needs and preferences of your customers and somehow make it all fit within the client’s budget is one of the most time-consuming ( and patience-testing ) tasks for a travel agent.
That’s where a travel technology solution will help you, to automate itinerary planning by creating detailed schedules that will save you a lot of time. At its core, itinerary planning is all about customisation, whether it’s tailoring a trip to match a traveller’s preference or keeping them updated at every step of the way. The right travel agent software will help you provide an enjoyable and hassle-free journey for your clients.
Marketing in the travel industry isn’t just about posting scenic hiking photos — it’s about reaching the right customers at the right time with the right offers. Travel agency software gives you that — automate and optimise your marketing efforts, making it easier to boost engagement and drive more bookings.
Here’s how it works:
Send automated emails, Whatsapp messages and SMS campaigns
Personalise promotions based on booking history
Manage social media content from one dashboard
Track marketing ROI and fine-tune campaigns with real data
If you want to reach the customers at the right time with the right offers, then you need to have the right resources to be accessed at the right time. With a robust inventory management system, you can:
Instantly check which flights, hotels and tours are available to avoid any double bookings and conflicts
Instead of using Excel spreadsheets or partner portals, manage your entire inventory from a single dashboard
Customise tour packages in real-time and check whether you have any last-minute cancellations which could lead to losses
Avoid any pricing inconsistencies by adjusting the prices to availability and demand to maximise your profit
This will bring efficiency to your business process by reducing the workload of manually doing it and enhancing customer satisfaction — all while keeping your business running smoothly.
Here are 10 travel agency software solutions that are widely used in 2025:
Telecrm is a travel CRM (customer relationship management) software designed for travel agents, tour operators and agencies looking to streamline communication and sales processes. Known for its user-friendly interface and robust features, it serves as a valuable tool for managing client relationships and boosting sales. Automates the dialling process, enabling travel agents to reach more clients in less time, thereby increasing productivity.
Autodialer: Telecrm’s autodialer ensures that your clients hear about the solutions you offer by streamlining the calling process. With automated dialling, your travel agents can reach more clients in less time, boosting productivity while allowing you to focus on business strategy.
WhatsApp API: Seamlessly communicate with your clients through WhatsApp, send bulk personalised messages, have chatbots with buttons, provide real-time flight and hotel updates, run drip marketing campaigns for promotions directly on WhatsApp.
Performance tracking: It provides detailed analytics and reporting to monitor travel agents’ performance, call metrics and team productivity, helping you make informed decisions based on accurate data.
Follow-up Reminders: Ensure timely follow-ups with clients by setting automated reminders so they don’t miss important customers, allowing them to build strong customer relationships and improve conversion rates.
Core CRM:
₹849 per user per month billed quarterly
₹599 per user per month billed yearly
Core CRM + WhatsApp chat sync:
₹1049 per user per month billed quarterly
₹749 per user per month billed yearly
Enterprise plan: This is Best suited for businesses having 100+ or more team members.
TravelPerk is an all-in-one travel agency management software suitable for businesses of all sizes, from startups to big companies. It takes the stress out of business travel with real-time updates, flexible booking options and easy integrations with your favourite tools.
Plus, it helps businesses stay compliant with company policies while keeping costs in check, giving your clients more control over their travel expenditures. A smooth and hassle-free travel plan whenever you need it.
1. 24/7 Customer support and real-time updates: You’ll get a dedicated customer support team with 24/7 availability, making sure all your queries are answered instantly and by a human, not a bot. Not just that, you’ll also get real-time travel alerts so that your business can stay updated on any last-minute flight changes, such as delays or cancellations.
2. Cost control: Managing expenses can be challenging for you, but with TravelPerk, you get to access your financial reports by person, transport type, booking type, cancellations, recoverable VAT and much more. You can also set an alert to inform yourself on data where you need to make informed management decisions
Here are some other financial benefits that it offers:
It exports your expense reports and gives other teams a visual overview of how the money is being spent, as well as your carbon emission output and offsetting efforts
Your clients can recover up to 20% of their travel spend by reclaiming VAT on eligible bookings
3. Flexible booking: TravelPerk provides travel booking software solutions that allow you to check the availability of flights and hotels in real-time with simpler booking options, so any sudden flight changes or unavailability of rooms in hotels are no longer a headache.
With its FlexiPerk feature, your clients can cancel their trip anytime and still get up to 80% of their booking cost refunded — a good catch for businesses with unpredictable schedules.
TravelPerk offers you four pricing plans depending on the size of the business.
Starter: Free for the first 5 bookings/month + 5% per booking. — 1 travel policy automation, two user roles and no concierge
Premium: $99/month + 3% per booking or ₹8580/month — up to 10 travel policies, more than two users and annual management facility above $/€/£ 100,000
Pro: $299/month + 3% per booking or ₹25900/month — with unlimited travel policies, more than two users and annual management facility above $/€/£ 100,000
Enterprise: This plan is for enterprises who want customisation based on their needs.
If you want powerful software that makes travel management effortless for you, then Sabre is the go-to choice in the travel industry. Whether it is streamlining the reservation process or handling any queries, every small task can be automated with Sabre’s advanced system.
1. Strong global distribution system (GDS) network: Sabre has one of the strongest global distribution systems (GDS) in the world that connects online travel agencies, airlines, hotels and car rental companies in real-time so you no longer have to call them one by one.
This makes it easier for you to offer a wide range of travel services at dynamic prices to your clients, increasing your bookings and revenue.
2. Advanced travel technology and AI-powered solutions: Sabre Red 360 is one of Sabre’s products which uses AI to suggest personalised travel options to your customers based on their preference.
For example, if you have a regular business traveller who wants to book a last-minute flight to Bangalore from Delhi. Now, based on the traveller’s past bookings, the software suggests airlines he prefers, seating choices that he likes or hotels near his usual business location, saving time by filtering out irrelevant options for him.
If he needs to change his flight, he can take the help of an AI-powered virtual assistant instead of waiting for an agent to reply to his query, handling the process instantly.
3. End-to-end travel management solutions: They don’t just provide the above-stated benefits but a complete travel management solution, from inventory distribution to customer engagement and analytics.
By offering an all-in-one travel solution, Sabre reduces the need for any third-party tools, simplifying your business operations even further.
Sabre doesn’t provide any pricing information on their website. You will have to contact the company directly to know about their pricing policy.
Travelport is a global distribution system (GDS) vendor and a travel retailing platform that connects travel agencies with service providers. Whether you’re an OTA, a leisure agency, a travel management company (TMC) or a travel supplier, Travelport helps you offer a wide selection of flights, hotels and rooms to your customers — all in one place.
Designed for speed, ease of use, and seamless booking, Travelport ensures that travel agencies can deliver the high-quality experiences that today’s travellers expect.
1. Global distribution system (GDS): Travelport enables a fast and efficient travel booking experience as it operates three major GDS platforms — Galileo, Worldspan and Apollo — helping travel agencies access a plethora of data from travel service providers worldwide. This will give a wide range of options and competitive pricing to your customers.
2. Strong partnership and presence: It has a strong presence in the travel industry worldwide, making it a trusted partner when it comes to tours and travel. They work with both corporations (TCS, Hubli and others ) and leisure travel agencies, further expanding their market reach.
3. Advanced travel technology: Finding and booking travel should be simple and that’s where automation makes a big difference. With products like Travelport+, managing trips has become much smoother as smart AI-driven tools let you personalise travel options based on customer history.
Plus, real-time booking integration through advanced APIs makes sure that agents always have the latest information about travel products at all times. This makes the travel experience faster and smoother for both agencies and travellers
Pricing: Travelport doesn’t provide any pricing information on its website. Contact the company directly to know about their pricing policy.
Lemax is a Saas company that targets mid to large-sized tour operators and DMCs to provide automation solutions for their business processes.
It transforms how online travel businesses operate through the automation of end-to-end processes from sales and operations to finances. This gives better control and increases the transparency with which travel businesses plan and execute their operations.
1. Centralised travel management system: The biggest strength of Lemax is its all-in-one travel management system, which connects multiple tools — travel products, itineraries, customer interactions and supplier partnerships — within a single, unified platform.
This gives better control and increases the transparency with which travel businesses plan and execute their operations, supporting deposits, multilingual travel websites, and other essential features that enhance efficiency.
2. Solutions for inbound tour operators: Lemax provides a comprehensive range of solutions to your inbound travel business, from managing inventory and group travel to fully automating sales processes with an overall improvement in the ordering of services.
Enables travel agents to view all the products on your B2B and B2C website, and also your clients can check photos, prices and descriptions of travel products
It supports multiple languages and currencies, making it easier for your inbound travellers
Offers implementation of a fully customised online booking process with the Lemax Web API or WordPress plugin
3. Solutions for outbound tour operators: Handling international travel is much more complex than domestic ones. The right travel agency software will simplify the job for you with multi-currency payments and smooth transactions. Lemax ensures that providing customer experience to outbound tour operators becomes as easy as the inbound tour operator.
Following travel regulations and making sure that travellers have the right documents with them is another challenge Lemax solves easily with its supplier management and compliance; it makes sure to create stress-free travel experiences.
Lemax doesn’t provide any pricing information on its website. Contact the company directly to know about their pricing policy.
Rezdy is an online tour booking software designed for tour operators and activity providers. It not only manages but also sells activities, attractions and much more to tour and travel companies.
With its end-to-end reservation management, payment processing and customer communication, it gives you the flexibility to have better control over your bookings and payments, allowing you to create a memorable experience for your customers.
1. Easy onboarding of tour businesses: Rezdy makes it easy for you to onboard your tour business with a seamless setup and no downtime in bookings, making sure that your complicated multi-day itineraries for groups or simple tours are done with ease.
2. Book tickets from anywhere, at any time: Don’t miss out on foreign travellers this time, Rezdy gives you a ticketing platform that accepts bookings from anywhere in the world and that too, 24/7.
This allows you to work at your full capacity and take your business and sales to new heights.
3. Automated communication workflow: With Rezdy’s mobile ticketing platform, you can free up your day-to-day admin by automating the entire communication workflow and informing your clients at all times by sending them automated booking confirmations through emails or SMS.
It provides you with a 21-day free trial without any requirement of a credit card.
Foundation: $49 per month + 2% per online booking
Accelerate: $99 per month + 1.9% per online booking
Expansion: $249/month + 1.75% per online booking
Travefy is a travel planning and itinerary management software designed to streamline your daily workflow from capturing leads off your website or landing pages, creating beautiful proposals and quotes to seamlessly transitioning into managing trips by making simple to complex itineraries for your clients, making it an ideal choice for every travel professional from DMCs to Host agencies.
1. CRM and client management: CRM software keeps your business organized at every stage, right up to the sales process. Whether you need to import client details in bulk, set up reminders and tasks, or automate workflows, a CRM ensures everything runs smoothly.
With Rezdy, you also get credit card authorization forms to securely collect client payment details, all while staying PCI-compliant for safe transaction
2. Tour builder: Travefy lets you create custom proposals that your clients can approve and personalise — unlike traditional itinerary builders. Clients can add sections for a cruise or any preferred activity, making their trip truly their own.
3. Website & landing page builder: You don’t need to hire coders anymore — choose a website builder like Travefy’s to design professional, ready-to-go themes for your business. Whether you want to market your group trip, destination wedding, or Caribbean cruise?
Just use the landing page builder, fill in the details, and create a sleek, high-converting page in minutes!
It provides you with a 10-day free trial without any requirement for a credit card.
Monthly: $49 per month/billed monthly
Quarterly: $44 per month/billed quarterly
Annually: $35/month/billed annually
If you are looking for a booking and payment platform for that instant transfer of funds to third-party suppliers or anywhere in the world, then Wetravel is the perfect choice for you. It is not just designed for large travel companies and DMCs (destination management companies), but also suitable for small players in the industry such as yoga retreat organisers, MBA student treks or custom group trips.
1. Instant supplier transfers: This feature allows you to transfer funds instantly and securely to your suppliers who are also WeTravel users. These transfers are free of charge and facilitate seamless transactions within your vendor ecosystem, eliminating the need for any complex bank transfers.
2. WeTravel card: WeTravel provides a WeTravel Card, enabling you to access your funds instantly upon customer payment clearance. While there are no application, creation, or subscription fees, foreign transactions and currency conversion fees may apply.
Currently, the WeTravel Card is available as a virtual card for U.S. entities with U.S. bank accounts.
3. Resource management: WeTravel’s platform allows you to manage resources such as accommodations by attaching them to packages created within their trip builder.
You can define how resources can be shared, set availability rules and view resource status across customisable date ranges, enhancing flexibility and organisation in your offerings.
Basic: Free
Pro: $79/month
Enterprise: Tailored approach for your business
Juniper Travel Technology offers innovative travel software solutions for the travel industry (OTAs, DMCs, BedBanks, Airlines, Wholesalers, and Cruises). They have six separate divisions dedicated to the specific needs of businesses in the tourism sector, such as Juniper Cruise, Juniper Flights, etc., ensuring a smooth workflow from reservations to customer engagement.
Host-to-host connection: Juniper’s host-to-host (H2H) allows for real-time access to a broad range of travel services, enabling seamless integration between your travel agency’s booking engine and external suppliers.
This is how it helps you:
Juniper has a diverse range of supplier integrations from hotel chains, central reservation systems and low-cost airline consolidators to GDSs for regular clients ensuring a dynamic experience.
It streamlines operations for travel agencies by facilitating easy handling of reservations made through H2H connections
Customisable operations: Juniper operates on a modular system, allowing the travel portal to adapt to your specific business needs. Whether you’re a small travel agency or a large tour operator, you can effortlessly scale your operations to match your growth.
Juniper travel tech doesn’t provide any pricing information on their website. You will have to contact the company directly to know about their pricing policy.
Softtrip is designed primarily for tour operators who are looking for end-to-end business software solutions to manage their travel business. It integrates all aspects of tour operations — product management, reservations, operation, accounting and campaigns — into a single platform and eliminates the need for any third-party vendor for an alternative solution.
Accounting: Softrip’s fully integrated accounting software supports a variety of popular payment methods, including e-checks and ACH. The platform also automates supplier payments, contributing to seamless financial management.
Reporting and task management: Easily create and price tour packages with automated markups and flexible pricing. Manage supplier details, reservations, and promotions while ensuring smooth communication with your customers.
With its real-time data analytics, it offers insights into marketing performance and helps in identifying growth opportunities for your business.
Product management: With Softrip, creating and pricing tour packages becomes an easy process. The software allows for automated markups and flexible pricing structures. It also facilitates the efficient management of supplier details, reservations, and promotions, ensuring smooth communication.
Additionally, you can customize product features and branding to attract customers, while real-time exchange rate updates keep pricing accurate.
SoftripOnline: /user/month
Enterprise: This plan is for enterprises that want customisation based on their needs.
Choosing the right travel agency software is not just about ticking off features from your checklist. It’s about creating an experience that simplifies your operations and reduces any unnecessary friction, allowing you to focus on what truly matters — enhancing customer experience and growing your business.
Let’s take a look at the key checkpoints you should never compromise on:
Seamless integration – The software you choose should seamlessly integrate with your existing tools — whether it’s a CRM, accounting software, or booking platform. A standalone solution that doesn’t connect with your current setup will defeat the purpose of investing in new software.
Ease of use – The system that you are currently using may be slowing down your travel agents from performing at their best. It’s time to opt for a platform which makes tasks like booking, invoicing and itinerary creation effortless.
Data security & compliance – Security is something no one compromises on when handling sensitive client data, and neither should you. Make sure the software follows industry-standard security protocols like PCI compliance for payment processing
Cost vs. value – The cheapest option isn’t always the best. You need to consider the long-term value that it provides — features that save your precious time and increase overall work efficiency are the ones you should pay a higher price tag for.
Reliable support & training – Even the best software comes with a learning curve. Look for providers that offer comprehensive customer support, including live chat, tutorials and onboarding assistance.
The software you choose directly impacts your agency’s success. Ensure you have the right tool in place and for that, book a demo of Telecrm and see firsthand how it enhances your productivity, improves client satisfaction and positions your business for long-term growth.
© Copyright 2025 Telecrm.in - All Rights Reserved • Privacy Policy • T&C
© Copyright 2025 Telecrm.in - All Rights Reserved • Privacy Policy • T&C